My OBG takes your privacy very seriously. Confidentiality of health information and privacy protection is essential for quality healthcare and we are devoted to protecting the confidentiality and privacy of your information.
Our policy explains:
- How you may access your personal information
- How you may seek correction of any personal information we hold
- How we collect, store, use, and disclose your personal information
- How you may make a complaint about our handling of your personal information
- How we protect the quality and security of your personal information
Our practice handles your personal information in accordance with state and federal privacy law. This includes complying with the Victorian Health Privacy Principles (HPPs) forming part of the Health Records Act 2001 (Vic) and the federal Australian Privacy Principles (APPs) forming part of the Privacy Act 1988 (Cth).
More information on HPPs and APPs can be found at the Australian Information Commissioner’s website or in hard copy on request from our practice.
Collection of information
My OBG collects and keeps personal information about you so we may assess, diagnose, and treat your health care needs.
- Personal information we collect may include:
- Personal details such as name, date of birth, address, Medicare number
- Medical history
- Credit card or direct debit information for billing purposes
- Referral to other health service providers
- Notes made during the course of a medical consultation
- Results and reports received from other health service providers
We will collect this information from you personally, either at the practice, via written correspondence, over the phone, or via the internet.
We may need to collect information about you from other sources in some instances such as referring doctors, pathology, hospitals, radiology, or treating specialist.
We may collect information from your immediate family, friends, or carers in an emergency.
Disclosure and use
Your personal information will only be disclosed or used for purposes directly related to providing you with quality healthcare or in ways that would be reasonably expected to provide you with this service.
This includes disclosure or use:
- To the practice’s administrative staff for billing and other administrative tasks
- Where required by law, such as in the case of a subpoena
- To your health insurance fund, Medicare, or other organisations responsible for the financial aspects of your care
- To the professional team directly involved with your healthcare, including pathology services, treatment doctors, radiology services, and other specialists outside our medical practice.
- To insurers or lawyers for the defence of a medical claim
- To assist with training and educating other healthcare professionals
At My OBG we aim to ensure the information we have about you is complete, accurate, up-to-date, and relevant. Our staff may ask you to confirm your personal details are correct when you attend a consultation. If any of the information we hold about you is incorrect or not up-to-date, please let us know.
Storage of your personal information
All reasonable steps are taken to protect the security of your personal information by:
- Storing hard copy records in secure filing cabinets or rooms that are only accessible to our staff.
- Using passwords on all electronic systems and databases with varying access levels to protect electronic information from unauthorised access, disclosure, modification, or interference.
- Securing our premises
Accessing your personal information
Under law, you have the right to access personal information we hold about you. Please contact our practice manager for more information on our policy for accessing your medical records.
We ask that you put your request in writing. A fee will apply for the retrieval and copying of your medical records, charged in accordance with the fees schedule specified in the Health Records Regulations 2008 (Vic), plus GST.
Changing your personal information
If the information we hold about you is not correct, please contact our practice in writing.
What happens if you withhold your personal information
You are not obliged to provide us with your personal information, however, if you choose not to provide the personal details requested it may limit our ability to provide full service. We encourage you to discuss any concerns you may have with our reception staff before your first consultation or with your doctor.
Use of personal information for direct marketing
We do not use your personal information for direct marketing. Australian privacy law limits the use of personal information for direct marketing of goods and services.
What should I do if I have a privacy complaint?
If you have a complaint about the way your personal information has been handled by our practice, please put it in writing and address it to our practice manager. We will provide a full response within 30 days of receiving your complaint.
If you are dissatisfied with our response, you may lodge your written complaint with the Victorian Privacy Commissioner and/or the Victorian Health Services Commissioner.